Zentive Agency understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who we interact with whether you visit our website, attend one of our events or apply for a job. We do not collect personal data about you unless we need it for a specific purpose. Any personal data we do collect will only be used as permitted by law and according to the original purpose for collecting it in the first place, unless you give us permission to process it for other reasons or it is lawful for us to do so.
What Data Do We Collect?
The kind of personal data collected will vary depending on how you interact with us:
If you register with us, for example for a webinar, we will collect personal information you are asked to supply as part of the registration:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
If you visit our website (https://www.zentiveagency.com), we will collect your Internet Protocol (IP) addresses, details about your browser and your location (based on your IP address), which are automatically logged by our web servers.
If you send us an email, contact us by phone or use one of our contact forms, we may collect your name, your email address, other contact information and any other information which you choose to give us.
If you sign up to receive our email newsletter, we will collect your name and email address.
If you apply for a job with us then we will store information about your application, such as your CV and will process and keep this data for as long as we’re considering your application or if it is lawful for us to do so.
What we do with the information we gather?
We will only collect personal information from you that we require for a specific lawful purpose. It will always be obvious why we need the information. We require this information to understand your needs and provide you with a better service, in particular for the following reasons:
Internal record keeping and to meet our legal obligations
To provide our services to you
To improve our products and services and the functionality of our sites
To respond to your requests
To signpost information that may be of interest to you such as directing you to downloading information that has been written by a third party.
We may also, where it is lawful for us to do so, periodically send promotional emails about new products / services, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes.
Data specifically about visitors to our sites
Before some of these cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies.
Analytics and site statistics
When someone visits our website we make use of the Google Analytics service to collect standard information about visitors to the sites and their behaviour (e.g. what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables us to identify individual visitors, however, Google Analytics will place a cookie on your device to enable the service. For more information about how Google Analytics cookies work on websites visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Cookies used to help us manage use of our website
We make use of Google’s reCAPTCHA service to protect “spam” comments and form filling. For this service to function, cookies are required.
Cookies used for measuring effectiveness of our social and ad activities
We use a number of different cookies which are placed by third-party services such as Twitter, LinkedIn, etc. These help us understand how visitors navigate to our websites from social media and other advertising. You can find out more information about the use of these third-party cookies via their respective websites.
Marketing and advertising related cookies
Links to other websites
Where our sites link to content on other websites, please note that we have no control over how your data is collected, stored, or used by these other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
How we use social media and third-party websites
We use a number of social media channels to promote our business and to interact with individuals.
We may use advertising functionality of these channels as well as search engines in conjunction with the cookies we use on our own sites to target advertising to you about our products and services. Where we do do, we will only do so when it is lawful to advertise in this way.
How we store your data
Any personal data we hold will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the GDPR at all times.
We use a number of third-party systems to store your personal data; these will vary depending on whether you call us on the phone, email us, sign up for our newsletter etc.
We will only store the minimal amount of information in these systems and we only use third-party systems that we can trust to be GDPR compliant. We also make sure we have a contract (sometimes called a Data Processing Agreement or DPA) in place to legally bind that compliance.
For some of these third-party systems this does mean that your data may be stored and processed outside the European Economic Area (EEA). Where this is the case, we have made sure that appropriate safeguards are in place to ensure appropriate protection for your data.
Retention of your personal information
Unless stated elsewhere in this document, in our terms of services or any other privacy information provided to you, we only keep your personal data for as long as it is lawful for us to do so (e.g. to provide services to you), and/or for as long as we have your permission to keep it.
Your data protection rights
Under current data protection legislation in the UK, you have rights as an individual which you can exercise in relation to the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website: https://ico.org.uk/for-the-public/
Access to your data
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge.
To make a request for any personal information we hold and process about you, we would prefer it if you could put it in writing or in an email to the address below. We may ask you to verify your identity before providing the information and where necessary may contact you further to ensure we understand what data you are requesting.
Keeping your data up to date
It is important that any of your data that we process is kept up to date and accurate. We may from time to time, ask you to verify your contact details but if you wish to update any information we hold about you, please contact us using the contact details below.
Erasure of your data (the “right to be forgotten”)
Under some circumstances you may wish to delete the data we hold about you. It may not always be possible for us to do this, but you should put your request in an email using the contact details below
Your right to restrict processing
If you no longer wish for your data to be processed you should contact us using the details below.
How to object to processing
Some of the data we collect from you are for very specific purposes and without this information we may not be able to provide our products and services to you. However, you have a right to contact us if you wish to object to any of our processing and we will tell you whether it’s possible for us to do so.
Where we have collected consent from you to process your personal data, you have the right to withdraw that consent at any time. You can unsubscribe (opt-out) of any of our marketing messages by using the unsubscribe option or by contacting us.
Your right to portability allows you to request a machine-readable format of the data you supplied to us. In most cases this will be limited to the information you provide for the purposes of registering for one of our events.
Making a complaint
If you want to make a compliant about the way we are processing your data, you can contact us, using the contact details below.
You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/concerns/
For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk
Disclosure of information to third parties
Unless stated elsewhere in this document we generally will not share your personal information with any third-party. However, in certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.
Last Updated: 19th October 2021